Terms & Conditions
These terms govern all service bookings, plant room maintenance, and valeting work carried out by ClearBasin. By scheduling a visit with us, you agree to these operating standards.
Parties and scope
These terms constitute an agreement between ClearBasin and the client named on the service booking. We agree to provide swimming pool valeting, water treatment, and plant room mechanical repairs as agreed in writing or verbally during scheduling. We do not provide structural building work, civil engineering, or mains gas installations.
Booking and quotes
All estimates provided over the telephone or via website enquiry forms are based on customer descriptions and standard domestic installations. We reserve the right to revise quotes on arrival if pool dimensions, chemical contamination, or plant room defects differ significantly from the initial information supplied. Work begins only after the client approves the final scope.
Performance of the work and access to the premises
The client must ensure unobstructed access to the swimming pool, surrounding decks, garden gates, water mains, and the plant room. Water supply and electrical power must be active during the visit to allow pump testing, backwashing, and vacuuming. If our technician cannot gain safe access within 20 minutes of arrival, a call-out charge will apply.
Prices, payment after completion and invoices
All prices are quoted in pounds sterling. Payment is due immediately upon completion of the scheduled work. We accept cash handed directly to the technician or direct bank transfer against our written invoice. We do not accept card payments, card terminals, or online payment links. Invoices show all labour charges and chemicals used.
Cancellation and rescheduling
Clients may cancel or reschedule a scheduled maintenance visit free of charge up to 24 hours before the agreed arrival window. Late cancellations made within 24 hours, or visits aborted due to locked access on site, incur a standard £45 call-out fee. Severe weather events that make pool valeting dangerous may result in ClearBasin rescheduling your appointment without penalty.
Liability, insurance and complaints
ClearBasin holds comprehensive public liability insurance covering damage to third-party property up to £2,000,000. We are not liable for pre-existing structural issues, weathered vinyl liners that tear under normal vacuum pressure, aged plastic pipework brittle from UV radiation, or motor burnout caused by mains electrical spikes. Any complaints regarding work quality must be reported within 48 hours of visit completion.
Governing law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about this policy
Reach us at [email protected] or dial +44 1224 872 531 during Mon-Thu 09:30-18:45, Fri 09:30-17:30, Sat 09:45-13:15. Our team replies to each inquiry within one business day.
- Merchant
- ClearBasin Pool Services Ltd.
- Registered address
- 4 Rubislaw Terrace, Aberdeen, AB10 1XE, United Kingdom
- [email protected]
- Phone
- +44 1224 872 531
- Working hours
- Mon-Thu 09:30-18:45, Fri 09:30-17:30, Sat 09:45-13:15
- Registration
- Company No. 14179925