Privacy Policy
ClearBasin takes personal data privacy seriously. This document sets out how we handle personal details collected through our service forms and telephone calls.
Data controller
The data controller responsible for your personal information is ClearBasin, operating in Surrey and South London. If you have questions about how we handle your data, you can contact our privacy officer directly by telephone or through our standard website enquiry form.
Legal framework
User information undergoes processing in accordance with UK GDPR and the Data Protection Act 2018 alongside statutes active in United Kingdom. If statutory texts conflict with these terms, legal statutes prevail.
Data collected through the request form and by phone
When you request a quote or book a pool valeting appointment, we collect your name, property address, contact telephone number, email address, and any notes you provide regarding your pool setup or plant room issues. We do not collect debit or credit card details.
Purposes and legal basis
We process your personal information on the legal basis of contractual necessity: to quote for work, schedule service routes, dispatch technicians to your property, and issue accurate invoices. We also rely on legitimate interest when sending service reminders for seasonal pool openings and winterisations.
Storage period
We keep service records, water testing logs, and customer contact details for as long as you maintain an active service arrangement with us. Financial invoices and job records are retained for six years following the end of the relevant tax year to comply with statutory UK accounting and HMRC requirements.
Sharing with staff and subcontractors
Your contact information and address are shared only with our employed technicians and trusted service engineers who require access to carry out pool maintenance at your property. We never sell, rent, or trade your personal data to marketing agencies or third-party mailing lists.
Your rights and how to exercise them
Under UK data protection law, you have the right to request a copy of the personal information we hold about you, request corrections to inaccurate contact details, or ask us to delete your records where statutory retention obligations do not apply. To exercise these rights, submit a written request via our contact form.
Questions about this policy
Reach us at [email protected] or dial +44 1224 872 531 during Mon-Thu 09:30-18:45, Fri 09:30-17:30, Sat 09:45-13:15. Our team replies to each inquiry within one business day.
- Merchant
- ClearBasin Pool Services Ltd.
- Registered address
- 4 Rubislaw Terrace, Aberdeen, AB10 1XE, United Kingdom
- [email protected]
- Phone
- +44 1224 872 531
- Working hours
- Mon-Thu 09:30-18:45, Fri 09:30-17:30, Sat 09:45-13:15
- Registration
- Company No. 14179925