Frequently Asked Questions
Practical answers to the questions pool owners ask us about regular maintenance, chemical balance, and mechanical equipment. No technical jargon, just straight facts on how we look after your installation.
Still have questions?
Have a specific problem with your plant room or water? We reply to phone calls and emails within two hours during standard business days.
How do you calculate your service quotes?
We provide a fixed written quote based on pool volume, filter configuration, and property access. You approve the exact cost before we begin, with no unexpected call-out fees.
What payment methods do you accept?
We accept bank transfer and cash on completion directly to your lead technician once the work is inspected and signed off.
How does your 30-day service guarantee work?
If any plant room adjustment or water balance setting requires attention within 30 days of our visit, our technician returns to inspect the pool at no extra cost.
Do I need to be at home during the pool service visit?
As long as our technician has clear access to the garden and pool plant room, you do not need to stay at home during the appointment.